Privacy Policy

At Nalu Casino, we deeply value the trust and loyalty of our players. Safeguarding personal data is a priority, and we are dedicated to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect personal data, ensuring transparency and trust. We encourage all players to read this policy thoroughly so they can make informed decisions about using our services.

Data Processing

This Privacy Policy outlines our compliance with applicable gambling regulations and data protection requirements, including the processing of players’ personal data. Processing is essential for providing access to games and associated services, administering accounts, processing payments, and delivering support.

Nalu Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

Consent to this Privacy Policy is required to use our services. As updates may occur, we recommend reviewing this policy periodically to stay informed. Continued use of Nalu Casino after changes are published implies agreement with the updated terms.

Collection of Information

We collect a variety of personal information through our website and services, which may include:

  • Registration and communication data: information provided during account setup or later communication, such as name, date of birth, address, email, phone number, and identification documents.
  • Interaction records: logs and transcripts of communications via email, live chat, or other support channels.
  • Transaction and usage data: records of deposits, withdrawals, betting activity, bonus usage, account history, and website interactions.
  • Compliance documentation: information and documents required for identity verification and regulatory obligations, including KYC and AML checks.
  • Technical and device data: IP address, device identifiers, browser details, login timestamps, and security-related information used to protect accounts and prevent misuse.

Usage of Information

The personal data we collect may be used for the following purposes:

  • Processing transactions and managing betting activity.
  • Providing access to services, games, and account features.
  • Delivering customer support and handling requests.
  • Performing verification, security, and compliance checks.
  • Sending promotional content, subject to explicit consent.
  • Ensuring legal compliance, including anti-money laundering obligations.
  • Monitoring, detecting, and preventing fraudulent or illegal activities.
  • Conducting research and analysing data to improve our services, security controls, and responsible gaming measures.

Marketing Communications

If a player provides consent, Nalu Casino may use personal data to send promotional communications about our products, bonuses, and offers. Players can opt out at any time through account settings or by contacting customer support.

Opting out of marketing does not affect necessary service communications, including security notices, transactional messages, and compliance-related updates.

Disclosure of Information

Personal data is never sold or rented. However, it may be shared in limited circumstances, including:

  • Within our group: to facilitate service delivery, operational support, and compliance activities.
  • With trusted partners: for processing purposes and to meet regulatory requirements.
  • With third-party providers: for tasks such as payment processing, identity verification, fraud prevention, hosting, analytics, and technical support.

All sharing is carried out under confidentiality and data protection obligations to ensure personal data remains protected and used only for authorised purposes.

Data Security and Retention

Nalu Casino uses robust technical and organisational security measures to protect personal data in line with applicable legal standards. These may include encryption, access controls, monitoring, and regular reviews.

We retain personal data for as long as necessary to fulfil the purposes described in this policy and to meet legal and regulatory requirements. This may include a minimum retention period of at least five years following account closure, as required under anti-money laundering rules. After retention obligations expire, data is securely deleted or anonymised where appropriate.

Cookies and Tracking

To enhance the player experience, Nalu Casino uses cookies and similar tracking technologies. These tools help us analyse site usage, improve website functionality, maintain security, and support marketing activities where permitted.

Players can manage cookie preferences through browser settings and, where available, on-site cookie controls. Restricting cookies may impact certain site functions and overall usability.

Your Rights and Contact Information

Subject to applicable data protection laws, players may have the right to:

  • Access personal data we hold.
  • Correct inaccurate or incomplete data.
  • Request deletion of personal data in certain circumstances.
  • Object to or restrict certain processing, including direct marketing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

If there are concerns or requests, players can contact our Data Protection Officer (DPO) or customer support using the contact details provided on the Nalu Casino website. Under GDPR and similar regulations, players may also have the right to lodge a complaint with the appropriate data protection authority.